Refund & Return Policy
Last updated: April 28, 2026
Welcome to SB ORGANIC STORES (https://www.sbostores.com). This Refund &
Return Policy (“Policy”) explains our guidelines regarding refunds and
returns for our products/services in accordance with standard commercial
practices and consumer protection laws.
Physical Products Policy:
We accept returns of most physical products within 30 days of delivery,
unless otherwise specified at the time of purchase. To be eligible for a
return, your item must be unused, in its original packaging with all tags and
accessories included, and in the same condition as when you received it. You
must also provide proof of purchase in the form of an order number or
receipt. Certain items may be excluded from returns due to hygiene reasons
(e.g., personal care items) or custom manufacturing – these will be clearly
marked at the time of purchase.
To initiate a return, please contact our customer service team at
mail@sbostores.com with your order number and details about the product you
wish to return. We will provide you with return instructions and, where
applicable, a return merchandise authorization (RMA) number. All returns must
include this RMA number clearly marked on the outside of the package. Returns
received without proper authorization may be refused or delayed in
processing.
Customers are responsible for return shipping costs unless the return is due
to our error (wrong item shipped, defective product, etc.). Original shipping
charges are non-refundable for returns that are not our fault. If your return
is approved, your refund will be processed within 7-10 business days after we
receive and inspect the returned item. The refund will be issued to your
original payment method. Depending on your financial institution, it may take
additional time for the refund to appear on your statement. For high-value
items, we recommend using a trackable shipping service and purchasing
shipping insurance, as we cannot guarantee receipt of returned items.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately
at mail@sbostores.com (within 48 hours of delivery) with clear photos of the
damage and packaging. We will arrange for a replacement (subject to
availability) or refund at our discretion. In some cases, we may require
return of the damaged item before processing the replacement or refund. For
fragile items, please inspect the package upon delivery and note any visible
damage with the delivery carrier before accepting the package.
Processing Time:
Approved refunds will typically be processed within 7-14 business days from
the date of approval. The time it takes for the refund to appear in your
account may vary depending on your payment provider’s processing times, which
are outside of our control. For credit/debit card payments, most refunds
appear within 1-2 billing cycles. For bank transfers, processing may take 3-5
additional business days. We will notify you by email when your refund has
been processed. If you haven’t received your refund after 15 business days,
please first check with your bank or credit card company, then contact us at
mail@sbostores.com for assistance.
Non-Refundable Items and Services:
Certain products and services are explicitly non-refundable as stated at the
time of purchase. These typically include but are not limited to:
- Downloadable software products after download or access has been provided
- Gift cards, store credits, and other prepaid payment instruments
- Services already performed or partially performed with your authorization
- Custom-made, personalized, or specially ordered products
- Perishable goods and consumables
- Items marked as final sale or clearance
- Any product or service where the refund request is made after the specified
refund period
Dispute Resolution:
If you are dissatisfied with our resolution of your refund or return request,
you may escalate the matter by contacting our customer relations department
at mail@sbostores.com. We will conduct a secondary review of your case and
respond within 10 business days. For customers in jurisdictions that require
alternative dispute resolution, we will provide information about relevant
dispute resolution bodies upon request.
Contact Us:
For any questions about our Refund & Return Policy, to initiate a return, or
to discuss a potential refund, please contact our customer service team at
mail@sbostores.com. We strive to respond to all inquiries within 2 business
days. For faster service, please include your order number and relevant
details in your initial message. Our customer service hours are Monday-
Friday, 9am-5pm local business time, excluding public holidays.
Governing Law:
This policy shall be governed by and construed in accordance with the laws of
INDIA, without regard to its conflict of law provisions. Any disputes arising
from this policy will be subject to the exclusive jurisdiction of the courts
in INDIA. Some jurisdictions provide additional consumer protections that may
override certain aspects of this policy where applicable by law. We comply
with all local consumer protection regulations in the markets we serve.
Policy Updates:
We reserve the right to modify this refund and return policy at any time to
reflect changes in our business practices, legal requirements, or industry
standards. Changes will take effect immediately upon posting to our website.
For material changes that affect existing purchases, we will make reasonable
efforts to notify affected customers by email when practical. The version of
the policy in effect at the time of your purchase will govern that
transaction unless otherwise required by law.
Additional Notes:
This policy represents our standard practices but does not constitute a
contractual obligation to provide refunds in all circumstances. We consider
each request individually and may make exceptions at our discretion. Our
customer service team is empowered to resolve issues fairly and creatively,
potentially offering alternatives to refunds such as replacements, store
credits, or service corrections where appropriate. We appreciate your
business and are committed to resolving any issues to your satisfaction
within the framework of our commercial policies.